Luma Home Terms of Service

LUMA HOME, INC. (“LUMA”, “WE” OR “US”) TERMS OF SERVICE

THESE TERMS AND CONDITIONS (THE “TERMS”) ARE A LEGAL CONTRACT BETWEEN YOU AND LUMA. THE TERMS EXPLAIN HOW YOU ARE PERMITTED TO USE THE WEBSITE LOCATED AT THE URL: WWW.GETLUMA.COM AS WELL AS ALL ASSOCIATED SITES LINKED TO WWW.GETLUMA.COM BY LUMA, ITS SUBSIDIARIES AND AFFILIATED COMPANIES (COLLECTIVELY, THE “SITE”). UNLESS OTHERWISE SPECIFIED, ALL REFERENCES TO “SITE” INCLUDE THE CONTENT, SERVICES AVAILABLE THROUGH THIS SITE (THE “SERVICES”) AND ANY SOFTWARE THAT LUMA PROVIDES TO YOU THAT ALLOWS YOU TO ACCESS THE SITE FROM A MOBILE DEVICE (A “MOBILE APPLICATION”). BY USING THIS SITE, YOU ARE AGREEING TO ALL THE TERMS; IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THIS SITE, ANY SERVICES AVAILABLE THROUGH THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITE.

NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH LUMA. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.

Changes.

LUMA may make changes to the content and Services offered on the Site at any time. LUMA can change, update, or add or remove provisions of these Terms, at any time by posting the updated Terms on this Site. By using this Site after LUMA has updated the Terms, you are agreeing to all the updated Terms; if you do not agree with any of the updated Terms, you must stop using the Site.

General Use.

By using this Site, you represent, acknowledge and agree that you are at least 18 years of age, or if you are under 18 years of age but are at least 13 years old (a “Minor”), that you are using the Site with the consent of your parent or legal guardian and that you have received your parent’s or legal guardian’s permission to use the Site and agree to its Terms. If you are a parent or legal guardian of a Minor, you hereby agree to bind the Minor to these Terms and to fully indemnify and hold harmless LUMA if the Minor breaches any of these Terms. If you are not at least 13 years old, you may not use the Site at any time or in any manner or submit any information to the LUMA or the Site.

LUMA provides content through the Site and through the Services that is copyrighted and/or trademarked work of LUMA or LUMA’s third-party licensors and suppliers or other users of the Site (collectively, the “Materials”). Materials may include logos, graphics, video, images, software and other content.

Subject to the terms and conditions of these Terms, and your compliance with these Terms, LUMA hereby grants you a limited, personal, non-exclusive and non-transferable license to use and to display the Materials and to use this Site solely for your personal use. Except for the foregoing license, you have no other rights in the Site or any Materials and you may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Site or Materials in any manner.

If you breach any of these Terms, the above license will terminate automatically and you must immediately destroy any downloaded or printed Materials.

Mobile Applications.

LUMA makes available Mobile Applications to access the Site via a mobile device. To use the Mobile Application, you must have a mobile device that is compatible with the mobile service. LUMA does not warrant that the Mobile Application will be compatible with your mobile device. LUMA hereby grants to you a non-exclusive, non-transferable, revocable license to use an object code copy of the Mobile Application for one registered account on one mobile device owned or leased solely by you, for your personal use. You may not: (i) modify, disassemble, decompile or reverse engineer the Mobile Application, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Application to any third-party or use the Mobile Application to provide time sharing or similar services for any third-party; (iii) make any copies of the Mobile Application; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Application, features that prevent or restrict use or copying of any content accessible through the Mobile Application, or features that enforce limitations on use of the Mobile Application; or (v) delete the copyright and other proprietary rights notices on the Mobile Application. You acknowledge that LUMA may from time to time issue upgraded versions of the Mobile Application, and may automatically electronically upgrade the version of the Mobile Application that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and agree that these Terms will apply to all such upgrades. The foregoing license grant is not a sale of the Mobile Application or any copy thereof, and LUMA and its third-party licensors or suppliers retain all right, title, and interest in and to the Mobile Application (and any copy of the Mobile Application). Standard carrier data charges may apply to your use of the Mobile Application.

The following additional terms and conditions apply with respect to any Mobile Application that LUMA provides to you designed for use on an Apple iOS-powered mobile device (an “iOS App”):

  • You acknowledge that these Terms are between you and LUMA only, and not with Apple, Inc. (“Apple”).
  • Your use of LUMA’s iOS App must comply with Apple’s then-current App Store Terms of Service.
  • LUMA, and not Apple, are solely responsible for our iOS App and the Services and Content available thereon. You acknowledge that Apple has no obligation to provide maintenance and support services with respect to our iOS App. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to our iOS App.
  • You agree that LUMA, and not Apple, are responsible for addressing any claims by you or any third-party relating to our iOS App or your possession and/or use of our iOS App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms and any law applicable to us as provider of the iOS App.
  • You agree that LUMA, and not Apple, shall be responsible, to the extent required by these Terms, for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim related to our iOS App or your possession and use of our iOS App.
  • You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.
  • You agree to comply with all applicable third-party terms of agreement when using our iOS App (e.g., you must not be in violation of your wireless data service terms of agreement when using the iOS App).
  • The parties agree that Apple and Apple’s subsidiaries are third-party beneficiaries to these Terms as they relate to your license of LUMA’s iOS App. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as they relate to your license of the iOS App as a third-party beneficiary thereof.

The following additional terms and conditions apply with respect to any Mobile Application that LUMA provides to you designed for use on an Android-powered mobile device (an “Android App”):

  • You acknowledge that these Terms are between you and LUMA only, and not with Google, Inc. (“Google”).
  • Your use of LUMA’s Android App must comply with Google’s then-current Android Market Terms of Service.
  • Google is only a provider of the Android Market where you obtained the Android App. LUMA, and not Google, are solely responsible for LUMA’s Android App and the Services and Content available thereon. Google has no obligation or liability to you with respect to LUMA’s Android App or these Terms.
  • You acknowledge and agree that Google is a third-party beneficiary to the Terms as they relate to LUMA’s Android App.

Geo-Location Terms.

The Services include and make use of certain functionality and services provided by third-parties that allow LUMA to include maps, geocoding, places and other Content from Google, Inc. (“Google”) as part of the Services (the “Geo-Location Services”). Your use of the Geo-Location Services is subject to Google’s then current Terms of Use for Google Maps/Google Earth (http://www.google.com/intl/en_us/help/terms_maps.html) and by using the Geo-Location Services, you are agreeing to be bound by Google’s Terms of Use.

Using the Site and the Services on the Site.

You can simply view the Site and not use any Services on the Site. You need not register with LUMA to simply visit and view the Site.

However, in order to access certain password-restricted areas of the Site and to use certain Services and Materials offered on and through the Site, you must register with LUMA for an account and receive a password.

Password Restricted Areas of this Site.

If you desire to register for an account with LUMA, you must submit the following information through the account registration page on the Site or through the App: e-mail and password. You may also have the ability to provide additional optional information, which is not required to register for an account but may be helpful to LUMA in providing you with more a more customized experience when using the Site or its Services. Once you have submitted your account registration information, LUMA administrator shall have the right to approve or reject the requested registration, in LUMA administrator’s sole discretion. If your account is approved by LUMA administrator, you will be sent an e-mail that contains a password that will allow you to log-on to the Site using that password (the “LUMA Password”) for the first time you log into your account on the Site to complete the account registration process.

You are responsible for maintaining the confidentiality of your LUMA Password (“Password”), and you are responsible for all activities that occur using your Password. You agree not to share your Password, let others access or use your Password or do anything else that might jeopardize the security of your Password. You agree to notify LUMA if your Password on this Site is lost, stolen, if you are aware of any unauthorized use of your Password on this Site or if you know of any other breach of security in relation to this Site.

All the information that you provide when registering for an account and otherwise through the Site must be accurate, complete and up to date. You may change, correct or remove any information from your account by either logging into your account directly and making the desired changes or contacting LUMA using the contact information at the end of these Terms requesting that we make the change.

If you register for a “beta account” or other pre-release version of the Site and/or the Services and Materials on the Site (“Beta Release”), you acknowledge and agree that the Beta Release may contain, in LUMA’ sole discretion, more or fewer features or different licensing terms than a subsequent commercial release version of the Site and/or Services that may be offered through the Site. You acknowledge and agree that any “beta account” will automatically convert to a commercial release version account upon the launch date of the Site and its Services to the public (“Public Launch Date”). If you do not desire to continue using the Site or its Services after the Public Launch Date, you may contact LUMA to delete your account in accordance with the terms and conditions governing deletion of personal information set forth in LUMA’s Privacy Policy located at: https://lumahome.com/legal While LUMA generally intends to distribute commercial release versions of the Site and the Services and Materials on the Site, LUMA reserves the right not to release later commercial release versions of any Beta Release. Without limiting any disclaimer of warranty or other limitation stated herein, you agree that any Beta Release is not considered by LUMA to be suitable for commercial use, and that it may contain errors affecting its proper operation. BY ACCEPTING THESE TERMS, YOU ACKNOWLEDGE AND AGREE THAT USE OF A BETA RELEASE MAY EXHIBIT SPORADIC DISRUPTIONS THAT HAVE THE POTENTIAL TO DISRUPT YOUR USE OF THE SITE IN GENERAL AND ANY SERVICES THAT MAY BE OFFERED THROUGH THE SITE. LUMA SPECIFICALLY DISCLAIMS ALL DAMAGES RESULTING FROM YOUR USE OF ANY BETA RELEASE.

Electronic Communications.

By using the Site and/or the Services provided on or through the Site, you consent to receiving electronic communications from LUMA. These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the Site and/or Services provided on or through the Site. These electronic communications are part of your relationship with LUMA. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Privacy Policy.

Please review LUMA Privacy Policy, which is available at https://lumahome.com/legal (the “Privacy Policy”) which explains how we use information that you submit to LUMA.

The use of Geo-Location Services is subject to the terms of the then current Google privacy policy (http://www.google.com/privacy.html).

Links to Third-Party Sites.

This Site may be linked to other web sites that are not LUMA sites (collectively, “Third-Party Sites”). Certain areas of the Site may allow you to interact and/or conduct transactions with such Third-Party Sites, and, if applicable, allow you to configure your privacy settings in your Third-Party Site account to permit your activities on this Site to be shared with your contacts in your Third-Party Site account and, in certain situations, you may be transferred to a Third-Party Site through a link but it may appear that you are still on this Site. In any case, you acknowledge and agree that the Third-Party Sites may have different privacy policies and terms and conditions and/or user guides and business practices than LUMA, and you further acknowledge and agree that your use of such Third-Party Sites is governed by the respective Third-Party Site privacy policy and terms and conditions and/or user guides. You hereby agree to comply with any and all terms and conditions, users guides and privacy policies of any of Third-Party Sites. LUMA is providing links to the Third-Party Sites to you as a convenience, and LUMA does not verify, make any representations or take responsibility for such Third-Party Sites, including, without limitation, the truthfulness, accuracy, quality or completeness of the content, services, links displayed and/or any other activities conducted on or through such Third-Party Sites. YOU AGREE THAT LUMA WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, INFORMATION, RESOURCES AND/OR CONTENT AVAILABLE ON OR THROUGH ANY THIRD-PARTY SITES AND/OR THIRD-PARTY DEALINGS OR COMMUNICATIONS, OR FOR ANY HARM RELATED THERETO, OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE CONTENT OR BUSINESS PRACTICES OF ANY THIRD-PARTY. Any reference on the Site to any product, service, publication, institution, organization of any third-party entity or individual does not constitute or imply LUMA’s endorsement or recommendation.

Submissions.

You are responsible for the information, opinions, messages, comments, photos, videos, graphics, sounds and other content or material that you submit, upload, post or otherwise make available on or through the Site (each a “Submission”) and through the Services available in connection with this Site. You may not upload, post or otherwise make available on this Site any material protected by copyright, trademark, or any other proprietary right without the express permission of the owner of such copyright, trademark or other proprietary right owned by a third-party, and the burden of determining whether any material is protected by any such right is on you. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, violation of contract, privacy or publicity rights or any other harm resulting from any Submission that you make. You have full responsibility for each Submission you make, including its legality, reliability and appropriateness.

Unless otherwise explicitly stated herein or in LUMA Privacy Policy, you agree that any Submission provided by you in connection with this Site is provided on a non-proprietary and non-confidential basis. You hereby grant to LUMA a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense through multiple tiers) to use, reproduce, process, adapt, publicly perform, publicly display, modify, prepare derivative works, publish, transmit and distribute each of your Submissions, or any portion thereof, in any form, medium or distribution method now known or hereafter existing, known or developed, and authorize others to use the Submissions. We may modify or adapt your Submissions in order to transmit, display or distribute them over computer networks and in various media and/or make changes to the Submissions as necessary to conform and adapt them to any requirements or limitations of any networks, devices, services or media. LUMA agrees to use any personally identifiable information contained in any of your Submissions in accordance with LUMA’s Privacy Policy.

You agree to pay for all royalties, fees, damages and any other monies owing any person by reason of any Submissions posted by you to or through this Site.

When you provide Submissions you agree that those Submissions shall not be in violation of the “Unauthorized Activities” paragraph below. Those prohibitions do not require LUMA to monitor, police or remove any Submissions or other information submitted by you or any other user.

Unauthorized Activities.

When using this Site and/or the services, you agree not to:

  • Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Use racially, ethnically, or otherwise offensive language.
  • Discuss or incite illegal activity.
  • Use explicit/obscene language or solicit/post sexually explicit images (actual or simulated).
  • Post anything that exploits children or minors or that depicts cruelty to animals.
  • Post any copyrighted or trademarked materials without the express permission from the owner.
  • Disseminate any unsolicited or unauthorized advertising, promotional materials, ‘junk mail’, ‘spam’, ‘chain letters’, ‘pyramid schemes’, or any other form of such solicitation.
  • Use any robot, spider, scraper or other automated means to access the Site.
  • Take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
  • Alter the opinions or comments posted by others on this Site.
  • Post anything contrary to our public image, goodwill or reputation.

This list of prohibitions provides examples and is not complete or exclusive. LUMA reserves the right to (a) terminate access to your account, your ability to post to this Site (or use the Services) and (b) refuse, delete or remove any Submissions; with or without cause and with or without notice, for any reason or no reason, or for any action that LUMA determines is inappropriate or disruptive to this Site or to any other user of this Site and/or Services. LUMA may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at LUMA’s discretion, LUMA will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Site or on the Internet.

Unauthorized use of any Materials or Third-Party Content contained on this Site may violate certain laws and regulations.

You agree to indemnify and hold LUMA and its officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all costs, damages, liabilities, and expenses (including attorneys’ fees and costs of defense) LUMA or any other indemnified party suffers in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third-party that your use of this Site or the use of this Site by any person using your user name and/or password (including without limitation, your participation in the posting areas or, your Submissions) violates any applicable law or regulation, or the copyrights, trademark rights or other rights of any third-party.

Proprietary Rights.

LUMA is a trademark of LUMA in the United States. Other trademarks, names and logos on this Site are the property of their respective owners.

Unless otherwise specified in these Terms, all information and screens appearing on this Site, including documents, services, site design, text, graphics, logos, images and icons, as well as the arrangement thereof, are the sole property of LUMA, Copyright © 2016 LUMA. All rights not expressly granted herein are reserved. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or license.

The Mobile Application software that is provided to you through the Site and Services and related documentation are “Commercial Items”, as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, if You are a government entity, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.

Intellectual Property Infringement.

LUMA respects the intellectual property rights of others, and we ask you to do the same. LUMA may, in appropriate circumstances and at our discretion, terminate service and/or access to this Site for users who infringe the intellectual property rights of others. If you believe that your work is the subject of copyright infringement and/or trademark infringement and appears on our Site, please provide LUMA’s designated agent the following information:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Identification of the copyrighted and/or trademarked work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works at that site.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled at the Site, and information reasonably sufficient to permit LUMA to locate the material.
  • Information reasonably sufficient to permit LUMA to contact you as the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright and/or trademark owner, its agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

LUMA’s agent for notice of claims of copyright or trademark infringement on this Site can be reached as follows:

Attn: [Mike Van Bruinisse, CEO] DMCA Agent

CC: [Graham Wood, CFO]

Email: [[email protected]; [email protected]]

Please also note that for copyright infringements under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

Submitting a DMCA Counter-Notification

We will notify you that we have removed or disabled access to copyright-protected material that you provided, if such removal is pursuant to a valid DMCA take-down notice that we have received. If you receive such notice from us, you may provide us with a counter-notification in writing to LUMA designated agent that includes all of the following information:

  1. Your physical or electronic signature;
  2. Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
  3. A statement from you under the penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
  4. Your name, physical address and telephone number, and a statement that you consent to the jurisdiction of a court for the judicial district in which your physical address is located, or if your physical address is outside of the United States, for any judicial district in which LUMA may be located, and that you will accept service of process from the person who provided notification of allegedly infringing material or an agent of such person.

Termination of Repeat Infringers

LUMA reserves the right, in its sole discretion, to terminate the account or access of any user of our web site and/or service who is the subject or repeated DMCA or other infringement notifications.

Disclaimer of Warranties.

Your use of this Site and/or the Services is at your own risk. The Materials have not been verified or authenticated in whole or in part by LUMA, and they may include inaccuracies or typographical or other errors. LUMA does not warrant the accuracy of timeliness of the Materials contained on this Site. LUMA has no liability for any errors or omissions in the Materials, whether provided by LUMA, our licensors or suppliers or other users.

LUMA, FOR ITSELF AND ITS LICENSORS, MAKES NO EXPRESS, IMPLIED OR STATUTORY REPRESENTATIONS, WARRANTIES, OR GUARANTEES IN CONNECTION WITH THIS SITE, THE SERVICES, OR ANY MATERIALS RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON THIS SITE, INCLUDING WITHOUT LIMITATION THE MATERIALS. UNLESS OTHERWISE EXPLICITLY STATED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS SITE, THE SERVICES, AND MATERIALS AND ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON THIS SITE IS PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” AND “WHERE-IS” BASIS WITH NO WARRANTY OF IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. LUMA DOES NOT PROVIDE ANY WARRANTIES AGAINST VIRUSES, SPYWARE OR MALWARE THAT MAY BE INSTALLED ON YOUR COMPUTER.

Limitation of Liability.

LUMA SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM YOUR DISPLAYING, COPYING, OR DOWNLOADING ANY MATERIALS TO OR FROM THIS SITE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUMA BE LIABLE TO YOU FOR ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) HOWEVER ARISING, EVEN IF LUMA KNOWS THERE IS A POSSIBILITY OF SUCH DAMAGE. LUMA’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT BE MORE THAN $50.00.

Local Laws; Export Control.

LUMA controls and operates this Site from its headquarters in the United States of America and the Materials may not be appropriate or available for use in other locations. If you use this Site outside the United States of America, you are responsible for following applicable local laws.

Feedback.

If you send or transmit any communications, comments, questions, suggestions, or related materials to LUMA, whether by letter, email, telephone, or otherwise (collectively, “Feedback”), suggesting or recommending changes to the Site, any Services offered through the Site or Materials, including, without limitation, new features or functionality relating thereto, all such Feedback is, and will be treated as, non-confidential and non-proprietary. You hereby assign all right, title, and interest in, and LUMA is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. You understand and agree that LUMA is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution.

Dispute Resolution and Arbitration; Class Action Waiver.

Please read this carefully. It affects your rights.

Most customer concerns can be resolved quickly and to a customer’s satisfaction by contacting via our toll free support number 800.684.5862 or emailing us at [email protected] This Provision facilitates the prompt and efficient resolution of any disputes that may arise between you and LUMA. Arbitration is a form of private dispute resolution in which persons with a dispute waive their rights to file a lawsuit, to proceed in court and to a jury trial, and instead submit their disputes to a neutral third person (or arbitrator) for a binding decision. You have the right to opt-out of this Provision (as explained below), which means you would retain your right to litigate your disputes in a court, either before a judge or jury.

Please read this Provision carefully. It provides that all Disputes between you and LUMA shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Except as otherwise provided, entering into this agreement constitutes a waiver of your right to litigate claims and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney’s fees).

For the purpose of this Provision, “LUMA” means LUMA and its parents, subsidiary, and affiliate companies, and each of their respective officers, directors, employees, and agents. The term “Dispute” means any dispute, claim, or controversy between you and LUMA regarding any aspect of your relationship with LUMA, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced, and shall include any claims against other parties relating to services or products provided or billed to you (such as LUMA’s licensors, suppliers, dealers or third-party vendors) whenever you also assert claims against us in the same proceeding.

WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.

Pre-Arbitration Claim Resolution

For all Disputes, whether pursued in court or arbitration, you must first give LUMA an opportunity to resolve the Dispute. You must commence this process by mailing written notification to LUMA, 75 5th St. NW, Suite 208, Atlanta, GA 30308. That written notification must include (1) your name, (2) your address, (3) a written description of your Claim, and (4) a description of the specific relief you seek. If LUMA does not resolve the Dispute within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.

Exclusions from Arbitration/Right to Opt Out

Notwithstanding the above, you or LUMA may choose to pursue a Dispute in court and not by arbitration if (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT (the “Opt-Out Deadline”). You may opt out of this Provision by mailing written notification to LUMA, 75 5th St. NW, Suite 208, Atlanta, GA 30308. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with LUMA through arbitration. Your decision to opt-out of this Arbitration Provision will have no adverse effect on your relationship with LUMA. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.

Arbitration Procedures

If this Provision applies and the Dispute is not resolved as provided above (Pre-Arbitration Claim Resolution) either you or LUMA may initiate arbitration proceedings. The American Arbitration Association (“AAA”), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration, and shall in no event be commenced as a class arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.

For arbitration before AAA, for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. In either instance, the AAA’s Optional Rules For Emergency Measures Of Protection shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action procedures or rules apply to the arbitration.

Because the Site and these Terms concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrarily of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.

Arbitration Award – The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Location of Arbitration – You or LUMA may initiate arbitration in either Fulton County in the State of Georgia or the federal judicial district that includes your billing address. In the event that you select the federal judicial district that includes your billing address, LUMA may transfer the arbitration to Fulton County in the State of Georgia in the event that it agrees to pay any additional fees or costs you incur as a result of the transfer, as determined by the arbitrator.

Payment of Arbitration Fees and Costs – LUMA will pay all arbitration filing fees and arbitrator’s costs and expenses upon your written request given prior to the commencement of the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law. In addition to any rights to recover fees and costs under applicable law, if you provide notice and negotiate in good faith with LUMA as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator.

Class Action Waiver

Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless both you and LUMA specifically agree to do so following initiation of the arbitration. If you choose to pursue your Dispute in court by opting out of the Arbitration Provision, as specified above, this Class Action Waiver will not apply to you. Neither you, nor any other user of the Site can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.

Jury Waiver

You understand and agree that by entering into this Agreement you and LUMA are each waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, you and LUMA might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.

Severability

If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the Dispute will be decided by a court.

Continuation

This Provision shall survive the termination of your service with LUMA or its affiliates. Notwithstanding any provision in this Agreement to the contrary, we agree that if LUMA makes any change to this Provision (other than a change to the Notice Address), you may reject any such change and require LUMA to adhere to the language in this Provision if a dispute between us arises.

General.

LUMA prefers to advise you if we feel you are not complying with these Terms and to recommend any necessary corrective action. However, certain violations of these Terms, as determined by LUMA, may result in immediate termination of your access to this Site without prior notice to you. The Federal Arbitration Act, Georgia state law and applicable U.S. federal law, without regard to the choice or conflicts of law provisions, will govern these Terms. Foreign laws do not apply. The United Nations on Contracts for the International Sale of Goods and any laws based on the Uniform Computer Information Transactions Act (UCITA) shall not apply to this Agreement. Except for Disputes subject to arbitration as described above, any disputes relating to these Terms or this Site will be heard in the courts located in Fulton County in the State of Georgia. If any of these Terms is found to be inconsistent with applicable law, then such term shall be interpreted to reflect the intentions of the parties, and no other terms will be modified. LUMA’s failure to enforce any of these Terms is not a waiver of such term. These Terms are the entire agreement between you and LUMA and supersede all prior or contemporaneous negotiations, discussions or agreements between you and LUMA about this Site. The proprietary rights, disclaimer of warranties, representations made by you, indemnities, limitations of liability and general provisions shall survive any termination of these Terms.

California Consumer Notice.

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: This Site and Service are provided by LUMA, 75 5th St. NW, Suite 208, Atlanta, Georgia 30308. If you have a question or complaint regarding the Site or Service, please contact Customer Service at 800.684.5862. You may also contact us by writing LUMA, 75 5th St. NW, Suite 208, Atlanta, Georgia 30308. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.

Contact Us.

If you have any questions about these Terms or otherwise need to contact LUMA for any reason, you can reach us by email at [email protected] or by mail at 75 5th St. NW, Suite 208, Atlanta, GA 30308.

 

Privacy Policy

This privacy policy discloses the privacy practices for (Luma Home Inc.). This privacy policy applies to information collected by this web site and any other Luma Home Inc. site on which it is posted.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via our [email protected] email address to express any concern you have about our use of your data or clarify any questions you have regarding the use of it.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Luma Guardian Subscription Offer Terms of Service

LUMA HOME, INC. (“LUMA”, “WE” OR “US”) SOFTWARE LICENSE AGREMEENT AND TERMS OF SERVICE
THESE TERMS AND CONDITIONS (THE “TERMS”) ARE A LEGAL CONTRACT BETWEEN YOU AND LUMA. THE TERMS EXPLAIN HOW YOU ARE PERMITTED TO USE THE LUMA SOFTWARE, RELATED FIRMWARE AND DOCUMENTATION (COLLECTIVELY, THE “SOFTWARE”) WITH THE LUMA HARDWARE (COLLECTIVELY, THE SOFTWARE AND HARDWARE IS REFERRED TO AS THE “PRODUCT”) AND RECEIVE THE SERVICES THROUGH THE SOFTWARE (“SERVICES”).
PLEASE READ THESE TERMS CAREFULLY BEFORE CLICKING ACCEPT, DOWNLOADING, INSTALLING, ACCESSING OR SETTING UP AN ACCOUNT TO USE THE SOFTWARE OR SERVICES. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CLICK ACCEPT OR CREATE AN ACCOUNT.

NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION (“PROVISION”), INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH LUMA. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.
Changes.
Luma may make changes to these Terms at any time by posting the updated Terms in the Software or Services. By using the Product or Services after Luma has updated the Terms, you are agreeing to all the updated Terms; if you do not agree with any of the updated Terms, you must stop using the Product and Services.
General Use.
By using the Product and Services, you represent, acknowledge and agree that you are at least 18 years of age, or if you are under 18 years of age but are at least 13 years old (a “Minor”), that you are using the Product and Services with the consent of your parent or legal guardian and that you have received your parent’s or legal guardian’s permission to use the Product and Services and agree to its Terms. If you are a parent or legal guardian of a Minor, you hereby agree to bind the Minor to these Terms and to fully indemnify and hold harmless Luma if the Minor breaches any of these Terms. If you are not at least 13 years old, you may not use the Product or Services at any time or in any manner or submit any information to Luma or the Product.
Luma provides content through the Product or Services that is copyrighted and/or trademarked work of Luma or Luma’s third-party licensors and suppliers or other users of the Product (collectively, the “Materials”). Materials may include logos, graphics, video, images, software and other content.
Subject to the terms and conditions of these Terms, and your compliance with these Terms, Luma hereby grants you a limited, personal, non-exclusive and non-transferable license to use and to display the Materials and to use the Product and Services solely for your personal use. Except for the foregoing license, you have no other rights in the Product, Services or any Materials and you may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Product, Services or Materials in any manner.
If you breach any of these Terms, the above license will terminate automatically and you must immediately destroy any downloaded or printed Materials.
Mobile Device
Luma makes available the Software and Services to utilize the Product via a mobile device. To use the Software and Services, you must have a mobile device that is compatible with the mobile service. Luma does not warrant that the Software and Services will be compatible with your mobile device. Luma hereby grants to you a non-exclusive, non-transferable, revocable license to use an object code copy of the Software and access to the Services for one registered account on one mobile device owned or leased solely by you, for your personal use. You may not: (i) modify, disassemble, decompile or reverse engineer the Software, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Software or Services to any third-party or use the Software or Services to provide time sharing or similar services for any third-party; (iii) make any copies of the Software or Services; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Software or Services, features that prevent or restrict use or copying of any content accessible through the Software or Services, or features that enforce limitations on use of the Software or Services; or (v) delete the copyright and other proprietary rights notices on the Software or Services. You acknowledge that Luma may from time to time issue upgraded versions of the Software and Services, and may automatically electronically upgrade the version of the Software and Services that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and agree that these Terms will apply to all such upgrades. The foregoing license grant is not a sale of the Software and/or Services or any copy thereof, and Luma and its third-party licensors or suppliers retain all right, title, and interest in and to the Software and Services (and any copy of the Software). Standard carrier data charges may apply to your use of the Software and Services.
The following additional terms and conditions apply with respect to any Software or Services that Luma provides to you designed for use on an Apple iOS-powered mobile device (an “iOS App”):
• You acknowledge that these Terms are between you and Luma only, and not with Apple, Inc. (“Apple”).
• Your use of Luma’s iOS App must comply with Apple’s then-current App Store Terms of Service.
• Luma, and not Apple, are solely responsible for our iOS App and the Services and Content available thereon. You acknowledge that Apple has no obligation to provide maintenance and support services with respect to our iOS App. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to our iOS App.
• You agree that Luma, and not Apple, are responsible for addressing any claims by you or any third-party relating to our iOS App or your possession and/or use of our iOS App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms and any law applicable to us as provider of the iOS App.
• You agree that Luma, and not Apple, shall be responsible, to the extent required by these Terms, for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim related to our iOS App or your possession and use of our iOS App.
• You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.
• You agree to comply with all applicable third-party terms of agreement when using our iOS App (e.g., you must not be in violation of your wireless data service terms of agreement when using the iOS App).
• The parties agree that Apple and Apple’s subsidiaries are third-party beneficiaries to these Terms as they relate to your license of Luma’s iOS App. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as they relate to your license of the iOS App as a third-party beneficiary thereof.
The following additional terms and conditions apply with respect to any Software and/or Services that Luma provides to you designed for use on an Android-powered mobile device (an “Android App”):
• You acknowledge that these Terms are between you and Luma only, and not with Google, Inc. (“Google”).
• Your use of Luma’s Android App must comply with Google’s then-current Android Market Terms of Service.
• Google is only a provider of the Android Market where you obtained the Android App. Luma, and not Google, are solely responsible for Luma’s Android App and the Services and Content available thereon. Google has no obligation or liability to you with respect to Luma’s Android App or these Terms.
• You acknowledge and agree that Google is a third-party beneficiary to the Terms as they relate to Luma’s Android App.
Geo-Location Terms.
The Services include and make use of certain functionality and services provided by third-parties that allow Luma to include maps, geocoding, places and other Content from Google, Inc. (“Google”) as part of the Services (the “Geo-Location Services”). Your use of the Geo-Location Services is subject to Google’s then current Terms of Use for Google Maps/Google Earth (http://www.google.com/intl/en_us/help/terms_maps.html) and by using the Geo-Location Services, you are agreeing to be bound by Google’s Terms of Use.

Webroot Terms
The Services may permit you to access and download certain Webroot Inc. (“Webroot”) security offerings and related services, applications and features (“Security Services”), if you agree to pay Luma for such Security Services. Your use of the Security Services is subject to Webroot’s then-current terms and conditions available at eula.webrootanywhere.com. Prior to your use of the Security Services, you must agree to such terms and conditions.

VPN Service Terms.
The Services may include access to virtual private network communications services, and related services, applications and features (“VPN Service”), if you agree to pay for such VPN Services. By accessing or using the VPN Services, you agree in full to the terms and conditions applicable to the VPN Services, in addition to all future amendments and modifications (collectively referred to as the “VPN Agreement”). The VPN Service is NOT a service for any criminal acts. Its purpose is to ensure your anonymity and privacy online. You agree not to violate any laws of any jurisdiction you are originating from or terminating into. You are responsible for all actions that occur on the VPN Service servers subsequent to a login committed with your user id/password. You agree NOT to use the VPN Service to/for:
¥ scan for open proxies or open relays
¥ send spam
¥ send opt-in email
¥ port scanning
¥ unsolicited email or any type or version of email sent in large quantities, even if the email is ultimately sent from another server
¥ download any content which is protected by copyright laws
You agree not to launch any pop-ups from the VPN Service. You agree not to attack in any way any other computer or network while using the VPN Service.

Actual VPN Service coverage, speeds, locations and quality may vary. The VPN Service will attempt to be available at all times except for any limited periods required for technical maintenance and repair. However, the VPN Service may be unavailable due to a variety of factors beyond our control, including emergency situations, transmission, third party service failures, equipment or network problems or limitations, interference and signal strength, and may be interrupted, refused, limited or curtailed. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of any interruptions or performance issues with the VPN Service or communications services or networks (e.g., T-1 lines or the Internet). We may impose limits on the VPN Service usage, suspend the VPN Service, or block certain kinds of usage in our sole discretion to protect users or the VPN Service. Network speed is not limited by the VPN Service within any of our accounts (trial or subscribed) or by the physical location of your server. Your current network speed may vary based on configuration, compression, network congestion, server load and other factors. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.
The VPN Services does not log any user activity (sites visited, DNS lookups, emails etc.). The VPN Service logs only access attempts to our servers (for security and troubleshooting), user session durations and the bandwidth used (for purposes of providing detailed information intended solely for each concrete user) and user clicks made to our software (to track popularity and assist in application and service improvements). We do not get involved in any form of censorship. Hacking, cracking, fraudulent activities, the distribution of viruses, phishing, network sabotage and/or any conduct deemed illegal or unwanted will be subject to immediate suspension or the termination of your VPN Services. Users are responsible for the proper secure configuration of their VPN Services and are responsible for any damage caused by their neglect or exposure of vulnerabilities whether intentional or unintentional.
In case users are suspected of activities, which are declared illegal by the laws of countries where the local VPN Services servers are hosted, we may log information, which is necessary to prove the user’s innocence and protect the VPN Service. This logging of data will be only partial and we will not collect any user’s private data. It will be terminated when all necessary proofs are collected.
If you materially breach the terms and conditions for VPN Service, your account will be deleted without any refund. Additionally, you understand that we expressly reserve the right to you or any third-party using the VPN Service on your behalf responsible for any and all financial damages and losses which may be incurred arising out of said breach or breaches, including, but not limited to, attorney’s fees, fees for expert witnesses, court costs, and other charges.
Using the Product.
You can simply use the Product and not use any Services on the Product. You need not register with Luma to simply visit and view the Product.
However, in order to access certain password-restricted areas of the Product and to use certain Services and Materials offered on and through the Product, you must register with Luma for an account and receive a password.
Password Restricted Areas of this Product.
If you desire to register for an account with Luma, you must submit the following information through the account registration page on the Software or through the Services: e-mail and password. You may also have the ability to provide additional optional information, which is not required to register for an account but may be helpful to Luma in providing you with more a more customized experience when using the Product or its Services. Once you have submitted your account registration information, Luma administrator shall have the right to approve or reject the requested registration, in Luma administrator’s sole discretion. If your account is approved by Luma administrator, you will be sent an e-mail that contains a password that will allow you to log-on to the Product using that password (the “Luma Password”) for the first time you log into your account on the Product to complete the account registration process.
You are responsible for maintaining the confidentiality of your Luma password (“Password”), and you are responsible for all activities that occur using your Password. You agree not to share your Password, let others access or use your Password or do anything else that might jeopardize the security of your Password. You agree to notify Luma if your Password on this Product is lost, stolen, if you are aware of any unauthorized use of your Password on this Product or if you know of any other breach of security in relation to this Product.
All the information that you provide when registering for an account and otherwise through the Product must be accurate, complete and up to date. You may change, correct or remove any information from your account by either logging into your account directly and making the desired changes or contacting Luma using the contact information at the end of these Terms requesting that we make the change.
If you register for a “beta account” or other pre-release version of the Product and/or the Services and Materials on the Product (“Beta Release”), you acknowledge and agree that the Beta Release may contain, in Luma’ sole discretion, more or fewer features or different licensing terms than a subsequent commercial release version of the Product and/or Services that may be offered through the Product. You acknowledge and agree that any “beta account” will automatically convert to a commercial release version account upon the launch date of the Product and its Services to the public (“Public Launch Date”). If you do not desire to continue using the Product or its Services after the Public Launch Date, you may contact Luma to delete your account in accordance with the terms and conditions governing deletion of personal information set forth in Luma’s Privacy Policy located at: https://lumahome.com/legal. While Luma generally intends to distribute commercial release versions of the Product and the Services and Materials on the Product, Luma reserves the right not to release later commercial release versions of any Beta Release. Without limiting any disclaimer of warranty or other limitation stated herein, you agree that any Beta Release is not considered by Luma to be suitable for commercial use, and that it may contain errors affecting its proper operation. BY ACCEPTING THESE TERMS, YOU ACKNOWLEDGE AND AGREE THAT USE OF A BETA RELEASE MAY EXHIBIT SPORADIC DISRUPTIONS THAT HAVE THE POTENTIAL TO DISRUPT YOUR USE OF THE SITE IN GENERAL AND ANY SERVICES THAT MAY BE OFFERED THROUGH THE SITE. LUMA SPECIFICALLY DISCLAIMS ALL DAMAGES RESULTING FROM YOUR USE OF ANY BETA RELEASE.
Electronic Communications.
By using the Product and/or the Services provided on or through the Product, you consent to receiving electronic communications from Luma. These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the Product and/or Services provided on or through the Product. These electronic communications are part of your relationship with Luma. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.
Privacy Policy.
Please review Luma Privacy Policy, which is available at https://lumahome.com/legal (the “Privacy Policy”) which explains how we use information that you submit to Luma.
The use of Geo-Location Services is subject to the terms of the then current Google privacy policy (http://www.google.com/privacy.html).
Links to Third-Party Products.
This Product may be linked to other web sites that are not Luma sites (collectively, “Third-Party Products”). Certain areas of the Product may allow you to interact and/or conduct transactions with such Third-Party Products, and, if applicable, allow you to configure your privacy settings in your Third-Party Product account to permit your activities on this Product to be shared with your contacts in your Third-Party Product account and, in certain situations, you may be transferred to a Third-Party Product through a link but it may appear that you are still on this Product. In any case, you acknowledge and agree that the Third-Party Products may have different privacy policies and terms and conditions and/or user guides and business practices than Luma, and you further acknowledge and agree that your use of such Third-Party Products is governed by the respective Third-Party Product privacy policy and terms and conditions and/or user guides. You hereby agree to comply with any and all terms and conditions, users guides and privacy policies of any of Third-Party Products. Luma is providing links to the Third-Party Products to you as a convenience, and Luma does not verify, make any representations or take responsibility for such Third-Party Products, including, without limitation, the truthfulness, accuracy, quality or completeness of the content, services, links displayed and/or any other activities conducted on or through such Third-Party Products. YOU AGREE THAT LUMA WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, INFORMATION, RESOURCES AND/OR CONTENT AVAILABLE ON OR THROUGH ANY THIRD-PARTY SITES AND/OR THIRD-PARTY DEALINGS OR COMMUNICATIONS, OR FOR ANY HARM RELATED THERETO, OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE CONTENT OR BUSINESS PRACTICES OF ANY THIRD-PARTY. Any reference on the Product to any product, service, publication, institution, organization of any third-party entity or individual does not constitute or imply Luma’s endorsement or recommendation.

Submissions.
You are responsible for the information, opinions, messages, comments, photos, videos, graphics, sounds and other content or material that you submit, upload, post or otherwise make available on or through the Product (each a “Submission”) and through the Services available in connection with this Product. You may not upload, post or otherwise make available on this Product or Services any material protected by copyright, trademark, or any other proprietary right without the express permission of the owner of such copyright, trademark or other proprietary right owned by a third-party, and the burden of determining whether any material is protected by any such right is on you. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, violation of contract, privacy or publicity rights or any other harm resulting from any Submission that you make. You have full responsibility for each Submission you make, including its legality, reliability and appropriateness.
Unless otherwise explicitly stated herein or in Luma Privacy Policy, you agree that any Submission provided by you in connection with this Product is provided on a non-proprietary and non-confidential basis. You hereby grant to Luma a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense through multiple tiers) to use, reproduce, process, adapt, publicly perform, publicly display, modify, prepare derivative works, publish, transmit and distribute each of your Submissions, or any portion thereof, in any form, medium or distribution method now known or hereafter existing, known or developed, and authorize others to use the Submissions. We may modify or adapt your Submissions in order to transmit, display or distribute them over computer networks and in various media and/or make changes to the Submissions as necessary to conform and adapt them to any requirements or limitations of any networks, devices, services or media. Luma agrees to use any personally identifiable information contained in any of your Submissions in accordance with Luma’s Privacy Policy.
You agree to pay for all royalties, fees, damages and any other monies owing any person by reason of any Submissions posted by you to or through this Product.
When you provide Submissions you agree that those Submissions shall not be in violation of the “Unauthorized Activities” paragraph below. Those prohibitions do not require Luma to monitor, police or remove any Submissions or other information submitted by you or any other user.
Unauthorized Activities.
When using this Product and/or the services, you agree not to:
• Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
• Use racially, ethnically, or otherwise offensive language.
• Discuss or incite illegal activity.
• Use explicit/obscene language or solicit/post sexually explicit images (actual or simulated).
• Post anything that exploits children or minors or that depicts cruelty to animals.
• Post any copyrighted or trademarked materials without the express permission from the owner.
• Disseminate any unsolicited or unauthorized advertising, promotional materials, ‘junk mail’, ‘spam’, ‘chain letters’, ‘pyramid schemes’, or any other form of such solicitation.
• Use any robot, spider, scraper or other automated means to access the Product.
• Take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
• Alter the opinions or comments posted by others on this Product.
• Post anything contrary to our public image, goodwill or reputation.
This list of prohibitions provides examples and is not complete or exclusive. Luma reserves the right to (a) terminate access to your account, your ability to post to this Product (or use the Services) and (b) refuse, delete or remove any Submissions; with or without cause and with or without notice, for any reason or no reason, or for any action that Luma determines is inappropriate or disruptive to this Product or to any other user of this Product and/or Services. Luma may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at Luma’s discretion, Luma will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Product or on the Internet.
Unauthorized use of any Materials or Third-Party Content contained on this Product may violate certain laws and regulations.
You agree to indemnify and hold Luma and its officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all costs, damages, liabilities, and expenses (including attorneys’ fees and costs of defense) Luma or any other indemnified party suffers in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third-party that your use of this Product (or Services) or the use of this Product (or Services) by any person using your user name and/or password (including without limitation, your participation in the posting areas or, your Submissions) violates any applicable law or regulation, or the copyrights, trademark rights or other rights of any third-party.
Proprietary Rights.
Luma is a trademark of Luma Home, Inc. Other trademarks, names and logos on this Product or Services are the property of their respective owners.
Unless otherwise specified in these Terms, all information and screens appearing on this Product, including documents, services, site design, text, graphics, logos, images and icons, as well as the arrangement thereof, are the sole property of Luma, Copyright © 2017 Luma. All rights not expressly granted herein are reserved. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or license.
The Software and Services and related documentation are “Commercial Items”, as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, if You are a government entity, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.
Intellectual Property Infringement.
Luma respects the intellectual property rights of others, and we ask you to do the same. Luma may, in appropriate circumstances and at our discretion, terminate Services and/or access to the Product for users who infringe the intellectual property rights of others. If you believe that your work is the subject of copyright infringement and/or trademark infringement and appears on our Product or Services, please provide Luma’s designated agent the following information:
• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted and/or trademarked work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works at that site.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled at the Product, and information reasonably sufficient to permit Luma to locate the material.
• Information reasonably sufficient to permit Luma to contact you as the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright and/or trademark owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Luma’s agent for notice of claims of copyright or trademark infringement on this Product can be reached as follows:
Attn: Paul Judge, CEO, DMCA Agent
CC: Luma Legal Department
Email: [email protected]
Please also note that for copyright infringements under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.
Submitting a DMCA Counter-Notification
We will notify you that we have removed or disabled access to copyright-protected material that you provided, if such removal is pursuant to a valid DMCA take-down notice that we have received. If you receive such notice from us, you may provide us with a counter-notification in writing to Luma designated agent that includes all of the following information:
1. Your physical or electronic signature;
2. Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
3. A statement from you under the penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
4. Your name, physical address and telephone number, and a statement that you consent to the jurisdiction of a court for the judicial district in which your physical address is located, or if your physical address is outside of the United States, for any judicial district in which Luma may be located, and that you will accept service of process from the person who provided notification of allegedly infringing material or an agent of such person.
Termination of Repeat Infringers
Luma reserves the right, in its sole discretion, to terminate the account or access of any user of our Product and/or Services who is the subject or repeated DMCA or other infringement notifications.
Warranty and Disclaimer.
If you purchase the Luma Services, Luma agrees that the following extended warranty will apply to the Product; provided that you continue to purchase the Luma Services during such two (2) year term: Luma warrants to you that for a period of two (2) years after the date of original purchase by you of the Product, the Product will be free from defects in material and workmanship. If you do not purchase the Luma Services for such period of time, you agree that Luma’s standard one (1) year warranty will apply. LUMA DOES NOT WARRANT THAT THE PRODUCT WILL OPERATE WITHOUT INTERRUPTION OR WILL BE ERROR-FREE, OR THAT ALL ERRORS MAY BE CORRECTED. IF YOU ARE A CONSUMER, THIS WARRANTY IS IN ADDITION TO AND DOES NOT AFFECT YOUR STATURY RIGHTS. EXCEPT AS SET FORTH BELOW AND SUBJECT TO ANY MANDATORY CONSUMER PROTECTION LAWS TO THE CONTRARY, LUMA’S SOLE LIABILITY, AND YOUR SOLE REMEDY, FOR BREACH OF THE FOREGOING WARRANTY WILL BE, AT LUMA’S SOLE DISCRETION, REPAIR OR REPLACEMENT OF THE PRODUCT, OR, IF NEITHER OF THE FOREGOING ARE REASONABLY AVAILABLE, A REFUND OF THE AMOUNT YOU PAID, LESS AMOUNTS ATTRIBUTABLE TO YOUR PRIOR USE.
Limitations. The foregoing warranty does not extend to problems in the Product to the extent that result from: (i) Your failure to implement all bug fixes or error corrections to the Product which are made available by Luma; (ii) any use of the Product in a manner for which it was not designed or as not authorized under this Agreement; or (iii) any use of the Product with other products, hardware or products not supplied by, and inconsistent with the documentation provided by, Luma.
Disclaimer. EXCEPT AS EXPRESSLY SET FORTH ABOVE, LUMA MAKES NO WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE PRODUCT AND/OR THE SERVICES. LUMA AND ITS SUPPLIERS HEREBY SPECIFICALLY DISCLAIM ALL OTHER EXPRESS, STATUTORY AND IMPLIED WARRANTIES AND CONDITIONS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND THE IMPLIED CONDITION OF SATISFACTORY QUALITY. EXCEPT AS EXPRESSLY STATED IN THIS SECTION, THE PRODUCT AND SERVICES ARE SUPPLIED ON AN “AS IS” BASIS WITHOUT WARRANTY. YOU ASSUME ALL RESPONSIBILITIES FOR SELECTION OF THE PRODUCT AND SERVICES TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE INSTALLATION AND USE OF THE PRODUCT AND SERVICES. Some jurisdictions do not allow a limitation on implied warranties, and so the foregoing disclaimer may not apply to you. In any event, any implied warranties that may exist under the laws of your jurisdiction are limited to the two (2) year period set forth in the limited warranty given above.
Limitation of Liability.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUMA OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING, BUT NOT LIMITED TO, INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) HOWEVER ARISING, EVEN IF LUMA KNOWS THERE IS A POSSIBILITY OF SUCH DAMAGE. IN NO EVENT SHALL LUMA’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR DAMAGES IN ANY ONE OR MORE CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT AND SERVICES, UNLESS OTHERWISE REQUIRED BY LAW.
The limitations in this Section will apply even if Luma, its suppliers or dealers have been advised of the possibility of such damage or of any type of use intended by you. These limitations shall apply notwithstanding the failure of essential purpose of any limited remedy. You acknowledge that these limitations reflect a reasonable allocation of risk.

The limitation in this Section shall not apply to damage resulting from willful misconduct or gross negligence on the part of Luma. The limitations of this Section shall further not apply to damage resulting from loss of life or personal injury caused by willful misconduct or negligence or breach of contract by Luma or its directors or any third party Luma has used to fulfil its contractual obligations towards You. With regards to product liability, the limitations in this Section shall apply only to the extent permitted by mandatory rules regarding product liability. The limitations in this Section shall not affect your statutory rights as a consumer.

Intellectual Property infringement
Luma shall defend or settle any claim, demand, suit, proceeding or action (“Claim”) against you to the extent that such Claim is based on an allegation that any portion of the Product or Services, as furnished to you under this Agreement and used as authorized in this Agreement, infringes any third party’s copyright or misappropriates such third party’s trade secrets, provided that uou: (i) give prompt written notice of the Claim to Luma; (ii) give Luma the exclusive authority to control and direct the defense or settlement of such Claim; and (iii) give Luma, at Luma’s expense (except for the value of your time), all necessary information and assistance with respect to the Claim. Luma shall pay all settlement amounts, damages and costs finally awarded to the extent attributable to such Claim. You may participate in the defense of Claim at Your expense. Luma will not be liable for any costs or expenses incurred without its prior written authorization.
The foregoing notwithstanding, Luma shall have no liability for a Claim to the extent based on: (i) the use by you of any Product and/or Services more than thirty (30) days after Luma notifies you in writing that continued use of the Product and/or Services may give rise to such Action and offers, in return for you ceasing all further use of the Product and/or Services, to refund the price paid by You for the Product and/or Services less amounts attributable to your prior use; (ii) the combination of the Product, or Services or any part thereof, with other hardware or products not provided by Luma, which Claim would have been avoided if the Products had not been so combined; or (iii) use of the Products other than as authorized under this Agreement.
THE FOREGOING PROVISIONS OF THIS SECTION STATE THE ENTIRE LIABILITY AND OBLIGATIONS OF LUMA, AND YOUR EXCLUSIVE REMEDY, WITH RESPECT TO ANY ACTUAL OR ALLEGED INFRINGEMENT OF OR MISAPPROPRIATION OF ANY INTELLECTUAL PROPERTY RIGHT BY THE PRODUCT AND/OR SERVICES.
Local Laws; Export Control.
Luma controls and operates the Product and Services from its headquarters in the United States of America and the Software, Services and/or Materials may not be appropriate or available for use in other locations. If you use this Product and/or the Services outside the United States of America, you are responsible for following applicable local laws.
Feedback.
If you send or transmit any communications, comments, questions, suggestions, or related materials to Luma, whether by letter, email, telephone, through the Services or otherwise (collectively, “Feedback”), suggesting or recommending changes to the Product, any Services offered through the Product or Materials, including, without limitation, new features or functionality relating thereto, all such Feedback is, and will be treated as, non-confidential and non-proprietary. You hereby assign all right, title, and interest in, and Luma is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. You understand and agree that Luma is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution.
Dispute Resolution and Arbitration; Class Action Waiver.
Please read this carefully. It affects your rights.
Most customer concerns can be resolved quickly and to a customer’s satisfaction by contacting via our toll free support number 800.684.5862 or emailing us at [email protected] This requirement facilitates the prompt and efficient resolution of any disputes that may arise between you and Luma. Arbitration is a form of private dispute resolution in which persons with a dispute waive their rights to file a lawsuit, to proceed in court and to a jury trial, and instead submit their disputes to a neutral third person (or arbitrator) for a binding decision. You have the right to opt-out of this Provision (as explained below), which means you would retain your right to litigate your disputes in a court, either before a judge or jury.
Please read this Provision carefully. It provides that all Disputes between you and Luma shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Except as otherwise provided, entering into this agreement constitutes a waiver of your right to litigate claims and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney’s fees).
For the purpose of this Provision, “Luma” means Luma and its parents, subsidiary, and affiliate companies, and each of their respective officers, directors, employees, and agents. The term “Dispute” means any dispute, claim, or controversy between you and Luma regarding any aspect of your relationship with Luma, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced, and shall include any claims against other parties relating to services or products provided or billed to you (such as Luma’s licensors, suppliers, dealers or third-party vendors) whenever you also assert claims against us in the same proceeding.
WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.
Pre-Arbitration Claim Resolution
For all Disputes, whether pursued in court or arbitration, you must first give Luma an opportunity to resolve the Dispute. You must commence this process by mailing written notification to Luma Home, Inc., 848 Spring Street NW, Suite 100, Atlanta, GA 30308. That written notification must include (1) your name, (2) your address, (3) a written description of your Claim, and (4) a description of the specific relief you seek. If Luma does not resolve the Dispute within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.
Exclusions from Arbitration/Right to Opt Out
Notwithstanding the above, you or Luma may choose to pursue a Dispute in court and not by arbitration if (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT (the “Opt-Out Deadline”). You may opt out of this Provision by mailing written notification to Luma Home, Inc., 848 Spring Street NW, Suite 100, Atlanta, GA 30308. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with Luma through arbitration. Your decision to opt-out of this Arbitration Provision will have no adverse effect on your relationship with Luma. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.
Arbitration Procedures
If this Provision applies and the Dispute is not resolved as provided above (Pre-Arbitration Claim Resolution) either you or Luma may initiate arbitration proceedings. The American Arbitration Association (“AAA”), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration, and shall in no event be commenced as a class arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.
For arbitration before AAA, for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. In either instance, the AAA’s Optional Rules For Emergency Measures Of Protection shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action procedures or rules apply to the arbitration.
Because the Product and these Terms concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrarily of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.
Arbitration Award – The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.
Location of Arbitration – You or Luma may initiate arbitration in either Fulton County in the State of Georgia or the federal judicial district that includes your billing address. In the event that you select the federal judicial district that includes your billing address, Luma may transfer the arbitration to Fulton County in the State of Georgia in the event that it agrees to pay any additional fees or costs you incur as a result of the transfer, as determined by the arbitrator.
Payment of Arbitration Fees and Costs – Luma will pay all arbitration filing fees and arbitrator’s costs and expenses upon your written request given prior to the commencement of the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law. In addition to any rights to recover fees and costs under applicable law, if you provide notice and negotiate in good faith with Luma as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator.
Class Action Waiver
Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless both you and Luma specifically agree to do so following initiation of the arbitration. If you choose to pursue your Dispute in court by opting out of the Arbitration Provision, as specified above, this Class Action Waiver will not apply to you. Neither you, nor any other user of the Product or Services can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.
Jury Waiver
You understand and agree that by entering into this Agreement, you and Luma are each waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, you and Luma might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.
Severability
If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the Dispute will be decided by a court.
Continuation
This Provision shall survive the termination of your service with Luma or its affiliates. Notwithstanding any provision in this Agreement to the contrary, we agree that if Luma makes any change to this Provision (other than a change to the Notice Address), you may reject any such change and require Luma to adhere to the language in this Provision if a dispute between us arises.
General.
Luma prefers to advise you if we feel you are not complying with these Terms and to recommend any necessary corrective action. However, certain violations of these Terms, as determined by Luma, may result in immediate termination of your access to this Product without prior notice to you. The Federal Arbitration Act, Georgia state law and applicable U.S. federal law, without regard to the choice or conflicts of law provisions, will govern these Terms. Foreign laws do not apply. The United Nations on Contracts for the International Sale of Goods and any laws based on the Uniform Computer Information Transactions Act (UCITA) shall not apply to this Agreement. Except for Disputes subject to arbitration as described above, any disputes relating to these Terms or this Product will be heard in the courts located in Fulton County in the State of Georgia. If any of these Terms is found to be inconsistent with applicable law, then such term shall be interpreted to reflect the intentions of the parties, and no other terms will be modified. Luma’s failure to enforce any of these Terms is not a waiver of such term. These Terms are the entire agreement between you and Luma and supersede all prior or contemporaneous negotiations, discussions or agreements between you and Luma about this Product. The proprietary rights, disclaimer of warranties, representations made by you, indemnities, limitations of liability and general provisions shall survive any termination of these Terms.
California Consumer Notice.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: This Product and Service are provided by Luma, 848 Spring Street NW, Suite 100, Atlanta, Georgia 30308. If you have a question or complaint regarding the Product or Service, please contact Customer Service at 800.684.5862. You may also contact us by writing Luma, 848 Spring Street. NW, Suite 100, Atlanta, Georgia 30308. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.
Contact Us.
If you have any questions about these Terms or otherwise need to contact Luma for any reason, you can reach us by email at [email protected] or by mail at 848 Spring Street NW, Suite 100, Atlanta, GA 30308.

Luma Guardian PLUS Subscription Offer Terms of Service

Subscription Terms and Conditions of Luma Home Managed WiFi Service

By clicking on “Start Trial” and providing your payment information to participate in our managed WiFi service arrangement for a Luma Home WiFi System, its application and access to Luma Experts, you are agreeing to abide by these General Terms and Conditions. These General Terms and Conditions constitute an agreement between you and Luma, Inc. regarding your subscription to the managed WiFi service, including the rental of a Luma Whole Home WiFi System.

1. Service term. Your managed WiFi service and related rental of the Luma Whole Home WiFi System begins on our delivery to you of the system and continues until the system is returned to us as provided below. We refer to the period during which the service is in effect as the “service term.”
2. What you get. During the service term, we will provide you tech support for Luma Whole Home WiFi System, the mobile phone application and a Luma Whole Home WiFi System 3-Pack for your personal use. You will have access to our customer service (Luma Experts) for assistance with the set-up and on-going use of your Luma System and any of your electronic devices accessing WiFi through the Luma Whole Home WiFi System.
3. What you don’t get. At this time, we cannot provide you internet access in your area. You will need to contract for internet access through an internet service provider separately from using the managed WiFi service from us.
4. What you pay. During the service term, you agree to pay a monthly payment as agreed during sign up in advance. We refer to this as the “service and rental fee.” Your first service and rental fee will be charged upon your providing your payment information after clicking on “Start Trial.” Thereafter, you will be automatically charged the service and rental fee every 30 days unless you terminate the service term in accordance with Section 5, or we terminate the service term in accordance with Section 6. The payment of the service and rental fee entitles you to keep the Luma Whole Home WiFi System and receive the related managed WiFi service described in Section 1 for the 30 days following your payment. You agree that Luma may charge your credit card for the amount of any service and rental fees owed by you.5. Your termination of the service. You may cancel the managed WiFi service and the rental of your Luma Whole Home WiFi System at any time by contacting us at 1-800-684-LUMA. If you terminate the service, you agree to return the Luma Whole Home WiFi System 3-Pack to us within 15 days of the date you notify us of the termination.
6. Our termination of the service. We reserve the right to cancel the managed WiFi service and the rental of your Luma Whole Home WiFi System at any time for any reason. If we terminate your service for any reason other than nonpayment of your rental fee, then you agree to return the Luma Whole Home WiFi System 3-Pack to us within 15 days of the date we notify you of the termination. We will reimburse you for the pro rata portion of any previously paid service and rental fee attributable to any time period after the date of your return of the Luma Whole Home WiFi System to us in accordance with this Section 6. If we terminate your service for nonpayment of your service and rental fee, then you agree that we may charge your credit card for the net purchase price relating to the unit (as described in Section 8) and, in that event, you are not obligated to return the unit to us.
7. Return of Luma Whole Home WiFi System. If the service is terminated by either you or us, you may return the Luma Whole Home WiFi System 3-Pack to us using the United States Post Office or any nationally recognized overnight carrier (for example FedEx or UPS).

You agree to return the unit to:
Luma Home
2675 Reeves Rd.
Plainfield Returns Center
Luma Home c/o Ingram Micro Inc.
Plainfield, IN 46168

8. Purchase option. At any time during the service term, you have the option, upon at least 10 days prior notice to us, to purchase your Luma Whole Home WiFi System 3-Pack. Any notice you provide us of your intention to purchase the unit will be irrevocable. The cost to purchase the unit will be $349.00, and we will give you a credit equal to 70% of your previously paid service and rental fees towards that cost. We refer to the net purchase price owed by you as the “net purchase price.” You agree that Luma may charge your credit card for the net purchase price. Upon your payment of the net purchase price, we will transfer to you all of our right, title and interest in the Luma Whole Home WiFi System 3-Pack.
9. Failure to return the Luma Whole Home WiFi System 3-Pack. If you fail to return the Luma Whole Home WiFi System 3-Pack to us upon the termination of the service, you agree that Luma may charge your credit card for the net purchase price relating to the unit.
10. Delivery of the Luma Whole Home WiFi System and risk of loss. You bear the risk of loss, theft, destruction or damage of the Luma Whole Home WiFi System from any cause, regardless of whether or not the unit is covered by our insurance. No loss of, or damage to, the unit or any part of the unit relieves you of any of your obligations under these General Terms and Conditions. If the Luma Whole Home WiFi System 3-Pack is lost or stolen, you agree that Luma may charge your credit card for the net purchase price relating to the unit. If the Luma Whole Home WiFi System 3-Pack is destroyed or damaged beyond repair, you will return the unit to us, and you agree that Luma may charge your credit card for the net purchase price relating to the unit.
11. No subletting or transfer of the Luma Whole Home WiFi System. You may not sublease, assign or otherwise transfer the Luma Whole Home WiFi System 3-Pack or any interest in it to any third party. In addition, you may not transfer the unit outside of the United States.
12. Title to the Luma Whole Home WiFi System. Luma shall at all times retain ownership and title to the Luma Whole Home WiFi System 3-Pack sent to you (including for tax purposes), except if you purchase the unit in accordance with Section 8. All documents of title and evidence of delivery will be retained by us unless and until you acquire the unit. You agree to keep the Luma Whole Home WiFi System 3-Pack free from any legal process or encumbrance that might limit or impact adversely our title and ownership in it.
13. WE EXPRESSLY DISCLAIM ANY WARRANTIES. THE LUMA WHOLE HOME WIFI SYSTEM PROVIDED TO YOU IS DELIVERED BY US “AS IS, WHERE IS”. WE HAVE NOT MADE AND WE WILL NOT BE DEEMED TO HAVE MADE, AND WE EXPRESSLY DISCLAIM, ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, AS TO THE MANAGED WIFl SERVICE AND/OR THE TITLE, CONDITION, DESIGN, OPERATION, MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OF THE UNIT, AS TO THE ABSENCE OF LATENT OR OTHER DEFECTS, WHETHER OR NOT DICOVERABLE, AS TO THE ABSENCE OF OBLIGATIONS BASED ON STRICT LIABILITY IN TORT, OR ANY OTHER REPRESENTATION OR WARRANTY WHATSOEVER, EXPRESS OR IMPLIED WITH RESPECT TO THE LUMA WHOLE HOME WIFI SYSTEM OR THE MANAGED WIFl SERVICES.
14. OUR LIABILITY IS LIMITED. IN NO EVENT, REGARDLESS OF THE FORM OR CAUSE OF THE CLAIM OF ACTION (WHETHER BASED IN CONTRACT, INFRINGEMENT, NEGLIGENCE, STRICK LIABILITY, OTHER TORT OR OTHERWISE) WILL LUMA’S LIABILITY TO YOU OR ANY THIRD PARTY EXCEED THE FAIR MARKET VALUE OF THE LUMA WHOLE HOME WIFI SYSTEM. IN NO EVENT SHALL OUR LIABILITY TO YOU OR ANY THIRD PARTY INCLUDE ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES.
15. Georgia law covers our agreement. These General Terms and Conditions will be deemed to be executed and delivered in Atlanta, GA and will be governed by the laws of the State of Georgia without giving effect to any conflict of laws provisions.
16. Severability of provisions. If any provision of these General Terms and Conditions or any attempt to enforce any provision of these General Terms and Conditions in a particular circumstance is held invalid or unenforceable by any court, the remainder of these General Terms and Conditions and any attempt to enforce any of them to a different circumstance or event will remain valid and in full force and effect.
17. Taxes and other assessments. This is a “net lease” and we both agree that the service and rental fee is net to Luma. You will pay all license fees, assessments and sales, use, property and excise or other taxes that may be imposed on the Luma Whole Home WiFi System relating to your use or possession of it. We will be obligated to pay any applicable income taxes on the service and rental fee paid to us.
18. No waiver of our rights. If we fail to take any action or assert any right under these General Terms and Conditions, it shall not be considered a waiver by us of that right. We may choose to enforce our right at any time, regardless if we have failed to previously enforce such right.
19. Contact information. If you have any questions or issues regarding these General Terms and Conditions you may contact us in writing at [email protected] You agree that we may contact you by email at the email address you provide to us in connection with registering for the service.

Before You Leave - Here is a Special 10% Off Discount Code LUMA10 that can be used on any of our Luma Packs.
This code is only available for a Limited Time and
for First Time Purchasers Only.
If you decided not to sign up today, what stopped you?
If you decided not to sign up today, what stopped you?